- Information Concerning Commercial Transactions
- Yamazoe Tenkodo Co., Ltd.
- Sales Manager:
- Yamazoe Ryo
- 371 Moto-cho, Sanjo-sagaru, Yamato-oji, Higashiyama-ku, Kyoto 605-0089
- Required Fees (aside from item price):
- We will contact you separately and inform you of the exact cost of shipping.
- How to Order:
- Fill out an order form.
- Method of Payment:
- -Credit Card
-Cash on Delivery
- Payment Deadline:
- Once you have placed an order, we will send you an email confirming your order along with the necessary information (our bank account) for you to make a payment transfer. Please note that the payment must be given within 2 weeks after the date that the order was placed.
- Delivery Schedule:
- Once we have confirmed your order, we will place a shipping order on the following available business day.
If your order was placed on a holiday, then we will confirm your order on the next available business day and the shipping the following day after.
Depending on the location of your requested shipping address, delivery may take 1-2 days.
※If you are making the payment through a bank transfer, we will place a shipping order once we have confirmed your payment.
※The delivery of your purchased item may be delayed due to weather conditions or air traffic.
- Returns & Refund Policy:
- If by any chance you feel unsatisfied with your purchase, please contact us first.
We will accept any returns from our customers who have contacted us within 7 days of the delivery date (the date that you receive the product). Please make sure to attach a memo with your bank account information (account number, and name) so that we can refund your purchase. Although we will pay the necessary bank transfer fees, we request that our customers pay for the necessary shipping fee required to return the product.